Refund policy

Refund and returns policy

Damaged or misprinted books
If your book arrives damaged email orders@cupla.app within 30 days of delivery with a photo. We'll send a replacement or give you a full refund. You don't need to send the damaged book back.

Change of mind
You can return an unused book in its original box within 30 days of delivery. Because it's a journal, we can't accept returns of books that have been written in.

To start a return, email orders@cupla.app with your order number. We'll send you the return address in New Zealand. Return shipping is paid by you, and we recommend using a tracked service. We can't refund parcels that are lost on the way back to us.

Refunds
Once we receive your return, we'll refund the price of the book plus your original shipping cost to your original payment method. Refunds are processed within 5 business days of receiving the return. Your bank may take a few more days to show it.

Cancellations
You can cancel a pre-order at any time before it's dispatched for a full refund. Email orders@cupla.app with your order number.

Your rights
This policy doesn't affect your rights under consumer law, including the Consumer Guarantees Act for New Zealand customers.